Many Internet Service Providers (ISPs) advertise flat rates. but these rates are before some fees that might apply. Not realizing this could cause you to be surprised when you see your itemized monthly. Let’s explore the fees you should know about upfront to avoid being caught off guard.
1. Modem or Equipment Rental Fee
A modem is the device through which your home network connects to the internet. Many ISPs don’t include the modem in the advertised flat rate. There’s an additional fee to lease the equipment. While this is equipment needed to receive service at your home, it’s usually not listed as part of the plan price of your service, but it should be explained to you when you sign up for installation.
2. Router Fee
A router is the main hub for your home network. Your router connects your wireless devices to the internet signal in your home. If your ISP provides your router, there may be a small monthly charge for it. If you’re now sure if you’d rather rent a router from your ISP or purchase your own, ask your ISP what the benefits are from their router rental to help you decide.
3. Data Fees
Unlimited data is the norm for residential internet, but ensure it’s what you get. If you opt for a limited plan, you’ll want software that tracks your usage. Rates for additional data can be considerable. If you use your internet to watch TV, for instance, you can easily triple your bill or more.
4. Early Termination Fee
Many consumers don’t know they may enter into a contract when they sign up for the internet. It’s common for ISPs to require 12 or 24 months of service. That helps ensure they turn a profit. If you turn around and cancel after a month or two, they lose money on the installation. Many ISPs protect themselves with an early termination fee. Always read your ISPs terms and conditions to ensure you’re not taken by surprise.
5. Installation Fee
Installation fees are a typical charge when you subscribe to an ISP. However sometimes, promotional offers will feature an incentive to waive this fee. This is a great time to sign up for service. Always watch for specials and sales.
6. Service Fees
Service fees are common among ISPs. If you call them to come to your home for repairs, you might expect to pay a fee. Ensure you know the fees if you intend to use such services. But some ISPs might only charge a fee if the problem is not the fault of their equipment. When exploring your options for an ISP, ask what their policy is for service visits.
7. Customer Service Fees
Some ISPs will charge you for over-the-phone service as well. This is common for ISPs who provide customer service representatives outside standard business hours. You should also watch out for tiered support. It may be free if you’re talking to a tier-one support specialist. If that specialist upgrades you to a tier two or three specialist, you may now be paying.
Serving South Central Texas
GVEC Internet is an ISP that’s been in business since 1998. We provide internet service to homeowners and businesses throughout South Central Texas, but it isn’t all we do. All of our plans include unlimited data and 24/7 phone support at no additional charges. And when you sign up for service, our representative clearly explain any additional charges that may apply.
Call GVEC Internet today or contact us through our website with any questions about the fast, reliable internet available at your location.
