GVEC Internet is committed to providing customers with the best top-notch service and support. Although service outages are very rare, we want our customers to experience as little inconvenience as possible if they occur.
TextNet, an easy and proactive way to stay informed about GVEC Internet outages. With TextNet, you can receive alerts by text message and/or email whenever there’s a widespread outage impacting your address. Once service is restored, you’ll also get a notification to let you know.
If you’re experiencing connectivity issues and want to check if you’re part of a broader outage, simply text OUT to 830.854.3316 from a phone number listed on your GVEC My Broadband account. If no outage is detected, TextNet will guide you to contact our 24/7 technical support team for further troubleshooting tailored to the issues you’re experiencing.
TextNet ensures you’re informed when it matters most. This service is free, though messaging and data rates from cell phone providers may apply.
If you’ve already consented to receiving text and/or email notifications from GVEC Internet, you’re all set for TextNet! If you haven’t yet consented to these communications, simply log in to your My Broadband account, and go to “Alerts and Notifications” to change this preference—and you’ll be ready to go! (If consenting to receive SMS notifications, data and messaging rates from your cell phone provider may apply.)
View real-time outage information for your area by visiting our Internet Outage Map.
